Delivery & Returns

We deliver across the UK using fully tracked delivery with Royal Mail.

• Delivery time: 2 to 4 working days (most arrive within 2 days).
• Free delivery on orders over £40.
• £2.99 on orders under £40.

Order after 2pm and it goes out the next working day. Orders placed on a Saturday, Sunday or bank holiday will be dispatched the next working day.

We're confident you'll love Clubwell. If your first order isn't for you, tell us within 30 days of receipt and we'll refund it. First orders only, and it covers one opened product per customer. This is our own promise on top of your legal rights, not instead of them. Everything below covers returns outside the risk-free guarantee.

Outside the guarantee above, you have 30 days from receiving your order to send something back. Your legal right to cancel is 14 days from receipt, for any reason and without giving one. We extend that to 30 as a goodwill window.

We can take back:

• Sealed supplements and food, with any safety seal unbroken
• Monitors, scales and other non-consumables, unused and in their original packaging
• Anything faulty, damaged in transit, or not what you ordered

We can't take back: opened supplements, vitamins or food, used devices, perishable goods, opened personal care items, gift cards, or courses once accessed. Opened supplements are the one firm no, because we can't guarantee the hygiene of a product that's been unsealed. Do feel free to unbox a device and have a proper look, exactly as you would in a shop. Just don't use it if you might send it back.

If your order arrives damaged or you receive the wrong item, contact support@clubwell.com as soon as possible and we'll make it right.

1. Pack it well, in the original packaging where you can.
2. Put your order number inside.
3. Post it to:

Clubwell Returns
c/o Unit A
Crescent Trade Park
Redditch
B98 9DZ
United Kingdom

You cover return postage on a change of mind. Use a tracked service and keep the receipt, as we can't be responsible for parcels lost on the way to us. If a free gift came with the item, please include it, or we'll deduct its value from your refund.

No need to contact us first, just send it. If you're unsure whether something's returnable, email support@clubwell.com before you spend money on postage. Would rather swap than refund? Email us and we'll arrange it.

Once your return has been received and checked, we'll let you know the outcome. If approved, your refund will be processed to your original payment method within 14 business days (usually sooner).

You're in control of your subscription and you don't need to email us to change it. Log in and go to Manage Subscriptions to skip a delivery, change the date, pause or cancel at any time. Cancelling takes effect at the end of your current billing period, and we'll always email you before a renewal.

If a renewal has already gone out and you didn't want it, email support@clubwell.com with your order number and we'll try to put it right.

We're here for you. Got a question? Reach out and we'll get back to you fast.