Help guide

How can we help?

Step-by-step guides for using your products, the Clubwell app, and managing your account. If you can't find what you're looking for, our team is one click away.

How to use your products

Quick walkthroughs for products in the Clubwell range, from your daily Green⁵ scoop to your full MST monitor kit.

How to make your Green⁵

How to make your Green⁵

  1. Take one 10g scoop.
  2. Add to 250ml of water.
  3. Shake, stir or blend until dissolved.
  4. Enjoy your apple-flavoured daily nutrition powder.
How to use your Blood Pressure Monitor

How to use your Blood Pressure Monitor

  1. Plug the blood pressure cuff into the machine.
  2. Wrap the cuff around either arm.
  3. Press the START/STOP key to begin. Press the same button to pause and restart the test.
  4. Your results will display after the cuff has completely deflated.
How to use your Biometric Scales

How to use your Biometric Scales

  1. Make sure Bluetooth permissions are turned on and the Clubwell app is open.
  2. Step onto and off the scales to turn them on.
  3. Stand barefoot on the scales to start your measurements.
  4. Your scales will automatically connect with the app and your readings will display on the screen.
How to use your MST Monitor

How to use your MST Monitor

  1. Make sure Bluetooth permissions are turned on and the Clubwell app is open.
  2. Turn on the machine and perform measurements as per the instructions in the monitor's guide.
  3. Once the tests are done, remove the test strips to send your results to the app.
  4. Read your results in the app and press Save.
  5. Once all 5 metabolic measures have been completed, the app will display your MST Score in the Health Metrics section of the Progress tab.
Watch a quick video

The Clubwell app

Everything you need to set up and manage the Clubwell app on your phone.

How to download the app

How to download the app

For iPhone (App Store)

  1. Open the App Store on your iPhone.
  2. Tap the Search tab and type "Clubwell" into the search bar.
  3. Tap Download next to the app with the Clubwell logo (or the cloud icon if you've downloaded it before).
  4. Open the app and sign up or log in to get started.

For Android (Google Play)

  1. Open the Google Play Store on your Android device.
  2. Search for "Clubwell" and hit enter.
  3. Tap on the Clubwell app, then tap Install.
  4. Open the app and follow the prompts to set up your account.
How to delete your account

How to delete your account

We're sorry to see you go — hopefully it's just temporary.

  1. In the app, tap the person icon in the top right of your screen.
  2. Tap 'Delete my account' at the bottom of that page.
  3. Follow the steps to confirm and delete your account.
How to change your password

How to change your password

  1. In the app, tap the person icon in the top right of your screen.
  2. Scroll down and tap 'My Account Details'.
  3. Tap 'Change my password' at the top of the page.
  4. Enter your current password, then enter your new password and confirm it.
  5. Tap 'Set new password' to save.

Your account

Access your orders, manage subscriptions, and update your details.

How to access orders and subscriptions

How to access orders and subscriptions

  1. On the Clubwell website, scroll to the footer at the bottom of the page.
  2. Under 'Support', click 'My Account'.
  3. Enter the email address you used when placing an order, then press Continue.
  4. You'll be sent a confirmation code by email.
  5. Enter the code from your email.
  6. From the top of the page, navigate to My Orders or My Subscriptions. On mobile, tap the three horizontal bars to find these options.

Placing an order

How to choose between one-time and subscription purchases, and complete your first order.

How to purchase a product

How to purchase a product

  1. Click Shop in the top header to see all of our products, listed by category.
  2. Choose a product and select your purchase option:One-time purchase — ideal if you're trying it out or prefer to order as needed.Subscribe & Save — set it and forget it. Get your product delivered regularly, and cancel or pause anytime.
  3. Click Add to cart once you've made your selection.
  4. Click the cart icon in the top right of the page, then click Checkout when you're ready.
  5. Fill in your delivery address and choose your payment method.
  6. Review your order summary and click Place order. You'll receive a confirmation email once your order is placed and another when it's on its way.