Help Guide

How to use your products

Green Clubwell bottle with Green5 mix on a light green background

How to make your Green⁵

1. Take one 10g scoop
2. Add to 250ml water
3. Shake, Stir or Blend until dissolved
4. Enjoy your apple flavoured daily nutrition powder
Blood glucose meter with digital display on a light green background

How to use your Blood Glucose Monitor

Step 1: Wash your hands and dry thoroughly.
Step 2: Ensure the code displayed matches the test strip code. Insert the test strip into the port on the monitor, with the contact bars end first and facing upwards.
Step 3: A flashing blood symbol will appear. Prick finger and place blood sample on the strip.
Step 4: The monitor will count down and your resullt will be displayed.
Blood lipid meter on a light green background

How to use your Blood Lipid Monitor

Step 1: Wash your hands and dry thoroughly.
Step 2: Insert the strip completely into the strip channel in the same direction as the arrows printed on the strip.
Step 3: Prick your finger. Wipe away the first drop of blood. Collect 35μL of the second or third drop of blood using the pipette. Slowly add blood to the strip.
Step 4: Dashed lines will appear on the monitor to show the test is in progress and results will display on the screen in 2 minutes.
Blood pressure monitor with digital display on a light green background

How to use your Blood Pressure Monitor

Step 1: Plug the Blood Pressure cuff into the machine.
Step 2: Wrap the cuff around either arm.
Step 3: Press the START/STOP key to start. Press the same button to pause and restart the test.
Step 4: Your results will display after the cuff has completely deflated.
Clubwell biometric scales on light green background

How to use your Biometric Scales

Step 1: Ensure bluetooth permissions are turned on and you have the Clubwell App open.
Step 2: Simply step onto and off the scales to turn them on.
Step 3: Stand barefoot on the scales to start your measurements.
Step 4: Your scale will automatically connect with the app and your readings will display on the screen.
HRM kit with test strips, blood pressure cuff, and other supplies on a light green background

How to use your MST Monitor

Step 1: Ensure bluetooth permissions are turned on and you have the Clubwell App open.
Step 2: Turn on the machine and perform measurements as per the instructions in the monitor's guide.
Step 3: Once the tests are done, remove the test strips to send your results to the app.
Step 4: Read your results in the app and press Save.
Step 5: If all 5 metabolic measures have been completed, the app will display your MST Score in the Health Metrics section of the Progress tab.

The Clubwell App

Phone screen displaying the Clubwell app download buttons on a light green background

How to download the app

For iPhone users (App Store):

1. Open the App Store on your iPhone.
2. Tap the Search tab and type “Clubwell” into the search bar.
3. Look for the app with the Clubwell logo and tap Download (or the cloud icon if you’ve downloaded it before).
4. Once installed, open the app and sign up or log in to get started.

For Android users (Google Play Store):

1. Open the Google Play Store on your Android device.
2. In the search bar, type “Clubwell” and hit enter.
3. Tap on the Clubwell app, then tap Install.
4. Once the download is complete, open the app and follow the prompts to set up your account.
Phone screen with app settings menu on a light green background

How to delete my account

We're sorry to see you go, hopefully it's just temporary.

1. In the app, click the person icon in the top right of your screen.
2. Click 'Delete my account' at the bottom of that page.
3. Follow the steps to delete your account.
Phone screen showing app settings with 'Change my password' option

How to change your password

1. In the app, click the person icon in the top right of your screen.
2. Scroll down to the bottom, and then click 'My Account Details'.
3. Click 'Change my password' at the top of the page.
4. Enter your current password. Enter your new password and for confirmation enter your new password again.
5. Once done, click 'Set new password'.

Your Account

Clubwell website showing how to access orders and subscriptions

How to access orders and subscriptions

1. On the Clubwell website, scroll down to the bottom of the page to the footer.
2. Under 'support' click 'My Account'.
3. Enter the email address you have used when previously placing an order. Press continue.
4. You will then be sent a confirmation code to the email address.
5. Enter the code from your email.
6. At the top of that page you can then navigate to My Orders or My Subscriptions. If on mobile click the 3 horizontal bars and navigate to My Orders or My Subscriptions.

Placing an order

Clubwell water bottle, Green5 nutrition powder package, and spoon and funnel on a light green background

How to purchase a product

1. Click Shop in the top header: This will take you to all of our products, listed in categories.

2. Choose a Product and Select Your Purchase Option: Some products offer a choice between:

• One-Time Purchase: Ideal if you're just trying it out or prefer to order as needed.

• Subscribe & Save: Set it and forget it. Get your product delivered regularly. You can cancel or pause anytime.

3. Click Add to Cart: Once you've made your selection.

4. Checkout: Click the cart icon in the top right of the page, then click Checkout when you're ready.

5. Enter Your Details: Fill in your delivery address and choose your payment method.

6. Place Your Order: Review your order summary and click Place Order. You’ll receive a confirmation email once your order is placed and another when it's on its way.

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