Terms & Conditions
Last updated: 4 June 2026
These terms govern the Clubwell Loyalty Points awarded for product reviews. By submitting a review you agree to them.
1. The reward
When you leave a genuine review of a product you have purchased, we will credit Clubwell loyalty points to your account as follows:
|
Review type |
Points |
Value |
|
Written review |
1.5 points |
£1.50 |
|
Review including a photo |
3 points |
£3.00 |
|
Review including a video |
5 points |
£5.00 |
One Clubwell point is worth £1 when redeemed.
2. You receive one reward per review — the highest that applies
Each review earns a single reward, not a combined total. A review that includes a video earns 5 points only — not 1.5 + 3 + 5. The reward is the highest tier your review qualifies for.
3. Eligibility
To earn and hold points you must:
• Hold an active Clubwell subscription. Points can only be earned and held on an active subscription. If you do not have an active subscription you are welcome to leave a review, but points cannot be awarded.
• Be a verified purchaser of the specific product you are reviewing.
You may earn one reward per product, per customer. Leaving more than one review of the same product does not earn additional points.
4. Rewards are given for any genuine review
Points are awarded for leaving a genuine review regardless of the rating or sentiment. We do not reward only positive reviews, and the reward is never conditional on the score you give. Reviews incentivised in this way carry a disclosure label, applied automatically.
5. What counts as a valid review
To qualify, a review must:
• Be your own original content and your honest opinion;
• Relate to the product purchased;
• For a photo reward, include at least one clear photograph showing the product;
• For a video reward, include a video that features the product;
• Not contain offensive, defamatory, misleading, unlawful, or irrelevant material, and not infringe anyone else’s rights.
We may decline to publish, or remove, any review that does not meet these requirements. Points are awarded only on reviews that are approved and published.
6. When points are credited
Points are added to your account within 7 days of your review being approved and published.
Points must be held on an active Clubwell subscription. If your subscription lapses or is cancelled, any points in your account are forfeited.
Points expire 12 months after the date they are issued if not redeemed before then.
7. Redeeming points
Points are redeemed in accordance with the standard Clubwell loyalty programme terms, and can be redeemed against any order with no minimum spend. Points have no cash value, cannot be exchanged for cash, and are not transferable between accounts.
8. Misuse
We may withhold or reclaim points, and remove reviews, where we reasonably believe a review is fraudulent, duplicated, automated, not from a genuine purchaser, or otherwise submitted in breach of these terms. Repeated misuse may result in removal from the loyalty programme.
9. Changes
Clubwell may amend, suspend, or withdraw the review rewards offer at any time. Changes do not affect points already validly credited to your account.
10. General
These terms are governed by the law of England and Wales. They sit alongside, and do not replace, the standard Clubwell loyalty programme terms and our general terms and conditions. Full Clubwell T&Cs here.